HUB / Pharma Account Manager

Vienna, VA

Full Time

Mid Level

Hub/Pharma Account Manager

Location: This is a HYBRID role. Employees are expected to collaborate in-person on a regular cadence (2 days per week). Candidates should be based within commuting distance of our Vienna, Virginia, Charlotte, NC or Orlando FL offices. This is NOT a remote position.

Travel: Up to 20% Travel Requirement

Our mission is to support patients, providers, and payors with total access to healthcare.

This is a unique opportunity to play a meaningful role in helping patients gain faster access to some of the most sophisticated medical products available on the market today.

Job Summary
The HUB/Pharma Account Manager is responsible for assisting with managing, maintaining, and growing our current HUB customer base. This role is critical in strengthening client relationships, supporting ongoing service delivery, and identifying opportunities to increase engagement and volume within existing accounts.

The HUB Account Manager will build and maintain relationships with key contacts, including program managers and eServices teams, to ensure a high level of customer satisfaction. They will serve as a primary point of contact for customer needs, while monitoring SeeQer volume and helping identify new areas of opportunity.

Key Responsibilities

Handle customer inquiries and questions as a top priority, ensuring timely and accurate responses
Manage multiple accounts and client relationships simultaneously with strong attention to detail Overcome and resolve technical, service, and customer objections effectively
Develop a strong understanding of the Careviso suite of services and how they integrate into customer workflows
Schedule recurring conference calls and proactively problem-solve for customers within established response timelines
Collaborate cross-functionally with internal teams to ensure customer prioritization and satisfaction Monitor SeeQer volume and assist in identifying opportunities for growth within existing accounts
Execute all responsibilities with professionalism, urgency, and a strong customer-first mindset

Skills & Qualifications

Demonstrated prior account management experience with the ability to develop relationships and grow business within an assigned territory
High sense of urgency combined with exceptional customer service skills
Strong attention to detail and ability to manage competing priorities
Ability to analyze and manage large data sets in various formats
Proficiency in Excel, Word, and Salesforce
Excellent written and verbal communication skills

Location

Hybrid (home and office)
Falls Church, VA; Charlotte, NC; or Orlando, FL
Up to 20% travel required

Job Requirements

Minimum of 4 years of prior account management experience
Healthcare industry experience preferred, but not required
Compensation & Benefits
Competitive salary plus commission
Comprehensive benefits package

Why This Role
This position offers the opportunity to work directly with leading healthcare organizations while contributing to improved patient access and outcomes. You will play a key role in maintaining strong client relationships, supporting growth initiatives, and ensuring a high standard of service in a fast-paced, evolving environment.

About careviso:

careviso is a cutting-edge, rapidly-growing healthcare technology company. By automating the impossible we’re able to solve the most complex problems in the healthcare industry in real-time: prior authorizations and financial transparency.

careviso created a complete technology platform that increases patient access to care by delivering cost estimates, administrative requirements, and approvals in real time. Our mission is to support patients, providers, and payors with total access to healthcare.

All employees must be authorized to work in the United States. careviso provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, careviso complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

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Do you have at least 4 years of account management experience?*

Have you managed multiple client accounts simultaneously in a professional setting?*

Do you have experience using CRM systems such as Salesforce?*

Are you proficient in Microsoft Excel for data analysis and reporting?*

Do you have experience handling client-facing issues or escalations?*

Do you have experience working in a healthcare, pharma, or related industry?*

Do you have experience analyzing data to identify trends or business opportunities?*

Are you willing and able to work in a hybrid role (home + office) and able to do so from our Vienna, VA, Charlotte, NC or Orlando, FL offices?

This is NOT a remote position.*

Are you willing to travel up to 20% as required?*

Are you able to work from one of the listed locations (Vienna, VA; Charlotte, NC; or Orlando, FL)*

Are you legally authorized to work in the United States on a full-time basis?*

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HUB / Pharma Account Manager

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